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ETSI SDG OSL Documentation

Issue management

ETSI SDG OSL Documentation

Overview
Overview
Getting Started
Getting Started
- Deployment
  Deployment
- Portals
  Portals
  - Introduction
- Configuration/Management
  Configuration/Management
  - Introduction
  - Role/Keycloak management
  - NFV Orchestrator Configuration
  - Advanced topics
    Advanced topics
    
    Consuming Services From External OSS
NaaS
NaaS
- Introduction
- Services
  Services
- Resources
  Resources
- Service orchestration
  Service orchestration
  - Introduction
  - Service Lifecycle management
  - LCM Rules Introduction
  - From Service order to services/resources
    From Service order to services/resources
    
    Exposing Kubernetes services
    
    Exposing NFV Services
- Supported TMFORUM exposed APIs
- NFV support
  NFV support
  - Introduction
  - NFV Services
Service design
Service design
- Introduction
- Catalogs
- Support for Kubernetes
  Support for Kubernetes
- Support for NFV
  Support for NFV
  - Design NFV Services
- LCM Rules
  LCM Rules
- Service Specification Examples
  Service Specification Examples
Service Ordering
Service Ordering
- Ordering Services from catalogs
Testing services
Testing services
Service as a Product
Service as a Product
Assurance services
Assurance services
- Introduction
- Alarms and Actions
Design & Architecture
Design & Architecture
- Architecture
- Cloud native support
  Cloud native support
  - Introduction
  - CRIDGE for Developers
- Message bus
- OSOM
- Authentication
- APIs
  APIs
  - TMF API
  - NFV API
- Issue management
- Central logging
Contributing to OSL
Contributing to OSL
- Developing
Terminology

Issue Management

For issue management support, Openslice relies on Bugzilla. Bugzilla is a ticketing tool that allows issue reporting and tracking via tickets to all relevant stakeholders.

The figure below displays the overall issue management service architecture integrating Bugzilla as its core and how this tool interacts with other Openslice services presenting some distinctive scenarios. It should be noted that Bugzilla tickets will not only be used for bugs/errors, but also for general requests, e.g. Service Order procedure.